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    Complaints

    Beazley Underwriting Pty Ltd is committed to handling all complaints thoroughly, fairly and in a timely manner.

    If a customer is experiencing any problems or difficulties with any of our products, services or service providers, we would like to be advised immediately so that we can resolve any issues.

    All complaints should be notified to us either by post, email, facsimile or over the telephone, and include the complainant's name, contact details and nature of the complaint.

    Post:

    Complaints Officer
    Beazley Underwriting Pty Ltd
    PO Box A2491
    Sydney South NSW 1235

    Telephone: 1300 559 362
    Facsimile: (02) 9252 6643
    Email: SydneyClaims@beazley.com

    We will respond within 5 work days from the date of receipt of such a complaint.

    If the issue cannot be resolved within the initial 5 work day period, the complaint will be referred to our Internal Disputes Resolution Process (IDR).

    If we are unable to deal the complaint within 15 days or the complainant is not satisfied with the outcome of our IDR Process they can request for their claim to be reviewed by the Lloyd's General Representative in Australia at:

    Post:

    Senior Disputes Resolution Officer
    Lloyd's Australia Ltd
    Level 9, 1 O'Connell Street
    Sydney NSW 2000

    Telephone: (02) 8298 0783 Facsimile: (02) 8298 0788 Email: idraustralia@lloyds.com

    If the Claimant remains dissatisfied with the outcome of their claim after going through the processes listed above, Lloyd's can provide details to them about the Financial Ombudsman Service (FOS), which is an independent body that operates nationally in Australia and aims to resolve disputes between Policyholders and their Insurers. Any referred to the FOS must be within 24 months of the date of Lloyd's written decision.

    FOS's contact details are:

    Financial Ombudsman Service Australia Limited
    GPO Box 3
    Melbourne, Vic 3001
    Telephone: 1300 780 808 or 1800 367 287
    Fax: (03) 9613 6399
    Email: info@fos.org.au
    Website: www.fos.org.au

    Privacy

    Beazley Underwriting Pty Ltd regards the lawful and correct treatment of personal information as important and is committed to safeguarding the privacy of its Australian clients. We are obliged under the Australian Privacy Act 1988 to always take reasonable steps to protect any personal information we hold from misuse, avoid unauthorised access, modification and disclosure and our Australian Privacy Policy explains how we collect information from our Customers, what we do with it, whom we share it with and how that information may be lawfully and correctly treated by our staff.

    If a Customer has a question about this Australian Privacy Policy, or he or she wishes to lodge a request to access their personal information, or if he or she believes that we have not protected their personal information as set out in the Australian Privacy Policy and wish to make a complaint about how we handled their personal information, please contact our Privacy Officer at the details below:

    Post:
    Privacy Officer
    Beazley Underwriting Pty Ltd
    PO Box A2491
    Sydney South NSW 1235

    Telephone: 1300 559 362
    Facsimile: (02) 9252 6643
    Email: SydneyClaims@beazley.com