Beazley Underwriting Pty Ltd is committed to handling all complaints thoroughly, fairly and in a timely manner.
If a customer is experiencing any problems or difficulties with any of our products, services or service providers, we would like to be advised immediately so that we can resolve any issues.
All complaints should be notified to us either by email at email@example.com and include the complainant's name, contact details and nature of the complaint.
We will respond within 5 work days from the date of receipt of such a complaint.
If the issue cannot be resolved within the initial 5 work day period, the complaint will be referred to our Internal Disputes Resolution Process (IDR).
If we are unable to deal the complaint within 15 days or the complainant is not satisfied with the outcome of our IDR Process they can request for their claim to be reviewed by the Lloyd's General Representative in Australia at:
Senior Disputes Resolution Officer
Lloyd's Australia Ltd
Level 9, 1 O'Connell Street
Sydney NSW 1235
Telephone: (02) 8298 0783
Facsimile: (02) 8298 0788
If the Claimant remains dissatisfied with the outcome of their claim after going through the processes listed above, Lloyd's can provide details to them about the Financial Ombudsman Service (FOS), which is an independent body that operates nationally in Australia and aims to resolve disputes between Policyholders and their Insurers. Any referred to the FOS must be within 24 months of the date of Lloyd's written decision.
FOS's contact details are:
Beazley Underwriting Pty Ltd
Level 20, 133 Castlereagh Street
Sydney South NSW 1235
Telephone: +61 (0)2 8252 7900
Facsimile: (02) 9252 6643