Close

Search Results

Sorry we couldn't find any results for you.

    Loading search results

    Skip to Content

    Claims

    Our approach to claims

    Dependable, high quality claims service has been at the heart of Beazley's business for three decades. We focus on five areas that we know matter greatly to brokers and clients:

    • Expertise
    • Responsiveness
    • Partnerships
    • Fairness
    • Accountability

    In each of these areas we aim to provide a service that will exceed our clients' expectations and endorse the broker's good judgement in having recommended Beazley to their clients.

    This approach to claims is further reinforced by voluntarily subscribing to the General Insurance Code of Practice.

    Expertise

    Insureds and brokers should expect their claims managers to understand their business and industry. We know that clients value dealing with an insurer that has experience of their industry and is familiar with the kinds of dispute that can arise. By specialising we are better able to support and coordinate the prompt resolution of claims.

    Most of our claims managers have years of relevant industry experience and many of our claims professionals have worked in top law firms, insurance companies and brokers.

    A wide range of skills are required to service claims across varying business lines. With a team of over 100 professionals in different jurisdictions we are able to handle effectively the full spectrum of claims, whether we are dealing with a public company board of directors, a long-term care facility, an off-shore energy company, a data security breach or the effects of a natural disaster.

    Responsiveness

    Beazley claims managers oversee claims from inception to resolution and are empowered to make prompt decisions allowing us to be flexible and nimble in reacting to material changes.

    We take a practical real world approach to managing claims, rather than "ticking boxes". We understand that no two claims are alike and each claim presents unique challenges requiring individualised case strategies.

    Our office locations, including the UK, Australia and US, ensure that our claims managers are available in "real time".

    Partnerships

    We work collaboratively with brokers and their clients during each stage of a claim to find the best possible outcome. They have a known and named point of contact throughout the life of the claim. The assigned claims manager works with them to validate cover, analyse the claim, assess liability, and develop a strategy to obtain the best possible result for the insureds business.

    Our philosophy is to form long-term effective partnerships with our insureds and brokers that go beyond the handling of any single claim. Through building trust and understanding we are better able to resolve quickly any claims issues that may arise

    Fairness

    A key benefit of doing business with Beazley is that our claims professionals work closely with our underwriters to ensure that we understand the commitments made to our insureds when they purchased the policy, as well as the intricacies of the product and the policy terms.

    When making claims decisions we always seek to ensure that we clearly explain the basis for the decision and demonstrate that it is sound and fair. However, should material cover or claims issues arise, we keep an open mind and will engage in a dialogue to give alternative options due consideration.

    Accountability

    We constantly seek feedback from brokers and insureds and make ourselves available to discuss any concern or dissatisfaction. Informed by the findings of an independent research study that we commissioned in 2010 and again in 2014, Beazley has been working to ensure that we continue to be in the best position to provide our insureds and brokers with the highest quality claims services, resulting in a prompt and commercially-minded outcome where possible.

    Specialist support: external service providers

    At Beazley, although we have the expertise to handle almost all claims in house, we recognise that there are occasions when working with experienced external specialists allows us to provide a better and more bespoke service. In the event that one of our highly specialised professional contacts has more relevant experience to apply to a specific case, we would not hesitate to engage them in the best interest of our client. In these cases Beazley remains involved throughout.

    Where we appoint an external advisor to assist us in managing a claim, we will ensure that they are:

    • Expert in their line of business;
    • Properly staffed;
    • Actively managed by a Beazley claims manager; and
    • Professional and responsive to our insureds and brokers.

    Privacy

    Beazley Underwriting Pty Ltd regards the lawful and correct treatment of personal information as important and is committed to safeguarding the privacy of its Australian clients. We are obliged under the Australian Privacy Act 1988 to always take reasonable steps to protect any personal information we hold from misuse, avoid unauthorised access, modification and disclosure and our Australian Privacy Policy explains how we collect information from our Customers, what we do with it, whom we share it with and how that information may be lawfully and correctly treated by our staff.

    If a Customer has a question about this Australian Privacy Policy, or he or she wishes to lodge a request to access their personal information, or if he or she believes that we have not protected their personal information as set out in the Australian Privacy Policy and wish to make a complaint about how we handled their personal information, please contact our Privacy Officer at the details below:

    Post: Privacy Officer
    Beazley Underwriting Pty Ltd
    PO Box A2491
    Sydney South NSW 1235

    Telephone: 1300 559 362
    Facsimile: (02) 9252 6643
    Email: SydneyClaims@beazley.com