What makes us different
When a claim has been made against you by someone else, or where you have a claim because you have suffered a loss, the claims process can too often feel intimidating, drawn-out and even confrontational. This is why we take a personal and progressive approach.
We understand that businesses, large and small, are run by real people feeling real impact, so we work hard to ensure our clients get the best solution quickly and ensure they feel supported at every step, even if that means challenging the status quo and exploring new ways of doing things.
Simply put, we are here to enable our clients to get back to doing what they do best.
Our Claims service standards
A dependable, high quality claims service has been at the heart of Beazley's business for three decades. We focus on five areas that we know matter greatly to brokers and clients:
What our clients say
"Beazley is an excellent partner, active in providing broad support for each potential claim in the form of consultation, legal advice, and ideas to mitigate risk and cost. The team we work with is knowledgeable, responsive, friendly and very professional."
Tonya Fletcher, SPHR, SHRM-SCP – Labor Compliance Manager, FrankCrum
"The personal knowledge I have gained over the 15+ years that R+C has teamed with Beazley has attributed to stronger contracts with our clients, a better understanding of possible claims against R+C, and how to prepare for the likely inevitability of claims."
Rutherford & Chekene
"I appreciate how on top of everything you are. I don’t usually get such personal service from other carrier adjusters."
Inda McGuiston- Klein Agency LLC / Land Design Insurance Group
"I honestly feel like a special client of Beazley’s, and I trust that this relationship will continue as long as I am here. I wouldn’t want it any other way."
Borton-Lawson Engineering Architecture
“Beazley’s commitment to the ‘relationship‘ is what distinguishes it from its competitors. This is displayed through the professionalism and openness of Beazley’s underwriting and claims personnel. We are always made to feel like collaborators when working with the Beazley team, instead of opponents.” Anon, VP - Risk Management
“In addition to being equitable, timely and fair, we have found that dealing with the claims team at Beazley has added value to our claims process. Given the depth and breadth of their client portfolio, Beazley has been able to leverage their experience and provide insight into our claims process which has helped us reach better outcomes.“
Christopher McCormack - Head of Group Insurance and Risk for RELX
“Personal, professional and a wealth of knowledge. Good communication.”
“Comprehensive knowledge of the class of business. Good speed and accuracy of responses.”
“Claims are dealt with very quickly which makes the customer’s experience an excellent one as they are not wondering what happens next with their claim.”
Verbatim comments from the Gracechurch 2021 London Market claims research