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What makes us different?

When a claim has been made against you by someone else, or where you have a claim because you have suffered a loss, the claims process can too often feel intimidating, drawn-out and even confrontational.  This is why we take a personal and progressive approach.

We understand that businesses, large and small, are run by real people feeling real impact, so we work hard to ensure our clients get the best solution quickly and ensure they feel supported at every step, even if that means challenging the status quo and exploring new ways of doing things. 

Simply put, we are here to enable our clients to get back to doing what they do best.

Our claims service standards

A dependable, high quality claims service has been at the heart of Beazley's business for three decades. We focus on five areas that we know matter greatly to brokers and clients:

Expertise, Responsiveness, Partnership, Fairness, Accountability.

  • Industry recognition

    Gracechurch
    2024-2017 Winner of the Gracechurch Service Quality Marque (SQM)

    Zywave
    Winner of the 2023 Cyber Claims Team (Insurer or MGA) Award

    Insurance Insider Honours
    Winner of the 2022 Claims Service Award
    Winner of the 2021 & 2020 Cuthbert Heath Award
    (Claims and Losses)

    British Insurance Awards
    Winner of the 2022 Claims Initiative of the Year - Insurer

    Advisen
    Winner of the 2021 & 2020 Cyber Risk Pre-Breach Team Award
    Winner of the 2021 Cyber Risk Insurer Award

    Reactions London Market Awards
    Winner of the 2020 Excellence in Claims Service Award

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Our Group Claims Management Team

  • Elizabeth O’Connell

    Elizabeth O’Connell

    Head of First Party - Group Claims

    London, UK

    020 7674 7530

    Email Elizabeth
  • Eric Ross

    Eric Ross

    Head of Small Business Claims, Treaty and Claims Solutions

    Atlanta, GA, USA

    (770) 351-1708

    Email Eric
  • Kati Bynon

    Kati Bynon

    Head of Claims Service and Strategy

    New York, NY, USA

    (212) 801-7158

    Email Kati
  • Steve Chang

    Steve Chang

    Head of Third Party Claims - Large Risk and Middle Market

    New York, NY, USA

    (212) 801-7183

    Email Steve
  • Zeb Rasool

    Zeb Rasool

    Head of Claims - Business Management

    London, UK

    020 7674 7531

    Email Zeb