Our claims team play a key role in the relationship with policyholders and take a personal and progressive approach to managing each and every claim because they understand that businesses, large and small, are run by real people, feeling real impact. They work hard to ensure clients get the best solution quickly, feel supported at every step, even if that means challenging the status quo and exploring new ways of doing things. Simply put, they are here to enable our clients to get back to doing what they do best.
Being bold, Striving for better and doing the right thing are the values that drive our everyday interactions and with 220 claims professionals, in 7 countries and more than 20 offices we bring our values to life through the following behaviours:
Expertise
Demonstrating Expertise to provide guidance and insight.
Responsive
Being Responsive by adapting to client needs.
Partnerships
Building Partnerships that respond to the claims lifecycle.
Fairness
Delivering Fairness with open communications to discuss the policy contract.
Accountability
Showing accountability through open and transparent communications.
What Makes Us Different?
In an uncertain world, you need the assurance of an insurance partner who can calmly and expertly support you through a seamless and efficient claims process.
Our empowered claims team works closely with you and our underwriters to understand the complexity and impact of each unique claim, so we can deliver proactive, flexible and tailored solutions that create value and materially improve outcomes.
We are proud to have been recognised for the service we provide through a number of independentindustry awardbodies including:
Gracechurch 2017-2024 Winner of the Gracechurch Service Quality Marque (SQM)
Zywave Winner of the 2023 Cyber Claims Team (Insurer or MGA) Award
Insurance Insider Honours Winner of the 2022 Claims Service Award Winner of the 2021 & 2020 Cuthbert Heath Award (Claims and Losses)
British Insurance Awards Winner of the 2022 Claims Initiative of the Year - Insurer
Advisen Winner of the 2021 & 2020 Cyber Risk Pre-Breach Team Award Winner of the 2021 Cyber Risk Insurer Award
We are proud to have been awarded the Gracechurch Consulting Outstanding Service Marque for claims services for the 8th year in a row As of December 2023, Beazley ranks in the top 5 carriers for Claims service by London-based brokers, according to the Gracechurch London Claims Monitor. As a leader in the market on commerciality and expertise, brokers have praised our efficiency, communication and technical expertise.
Customer Testimonials
After every claim we ask our customers for feedback on how well we did and more importantly, what we could do better. Here are just a couple of endorsements we have received recently:
From Our Clients
Beazley is an excellent partner, active in providing broad support for each potential claim in the form of consultation, legal advice, and guidance on how to mitigate risk and cost. The team we work with is knowledgeable, responsive, friendly and professional."
The personal knowledge I have gained over the 15+ years that R+C has teamed with Beazley has attributed to stronger contracts with our clients, a better understanding of possible claims against R+C, and how to prepare for the likely inevitability of claims."
Rutherford & Chekene
I appreciate how on top of everything you are. I don’t usually get such personal service from other carrier adjusters."
Inda McGuiston- Klein
Agency LLC / Land Design Insurance Group
I honestly feel like a special client of Beazley’s, and I trust that this relationship will continue as long as I am here. I wouldn’t want it any other way."
Borton-Lawson Engineering Architecture
Beazley’s commitment to the ‘relationship‘ is what distinguishes it from its competitors. This is displayed through the professionalism and openness of Beazley’s underwriting and claims personnel. We are always made to feel like collaborators when working with the Beazley team, instead of opponents."
Anonym, VP – Risk Management
In addition to being equitable, timely and fair, we have found that dealing with the claims team at Beazley has added value to our claims process. Given the depth and breadth of their client portfolio, Beazley has been able to leverage their experience and provide insight into our claims process which has helped us reach better outcomes."
Christopher McCormack
Head of Group Insurance and Risk for RELX
Please do not hesitate to contact our team in the event of a claim or if you require further information.
Beazley is an excellent partner, active in providing broad support for each potential claim in the form of consultation, legal advice, and guidance on how to mitigate risk and cost. The team we work with is knowledgeable, responsive, friendly and professional."Tonya Fletcher