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    Paul Bantick

    Paul Bantick

    UK TMB Focus Group Leader & Underwriter

    Effective data breach protection for the hospitality industry.

    Information exposures within the hospitality industry have many causes and are difficult to control. And even with the best systems, controls, personnel and procedures, no hospitality provider is immune to the risk.

    It only takes one small human error, a simple property crime, or one clever hacker, to compromise millions of records, or otherwise wreak havoc on your organisation.

    Essentially, a data privacy breach is not a question of "if". The only question is "when?"

    The negative publicity resulting from a data breach can lead to massive reputational and brand damage.

    An effective response is a complicated response. BBR Services will be with you every step of the way, providing effecting data breach protection for the hospitality industry.

    Hospitality Insights

    14.7 million

    Hospitality is 1 of the top 3 industries targeted for data breach attacks (www.globalsecurity.org)

    58 percent

    of hospitality breaches managed by Beazley in 2015 were caused by hacking or malware

    89 percent

    of incidents can be attributed to point-of-sale intrusions and denial of service attacks (www.verizonenterprise.com)

    Hospitality providers present extremely tempting targets for identity thieves. Publicly available wireless networks, physical point of sale devices within hotel restaurants and bars, and a multitude of employees with access to guest information, all increase the risk.  Smaller, independent organisations may be challenge to allocate sufficient resources to network security in a world in which hacking and malware threats evolve very rapidly. For larger franchise operations the biggest risk may be interconnectivity: if franchisees and the franchisor share a single hospitality management system, one small mistake or vulnerability can lead to a breach that results in significant and lasting reputational damage.

    Commerce without credit and debit card payments has become virtually unimaginable. Whether at the point-of-sale, online, or through a call center, the hospitality industry processes a staggering amount of credit card transactions. A breach of credit card information, which the card brands frequently detect before the organisation even suspects any foul play, can result in fines, penalties, mandated computer forensic costs, legal fees, and worst of all, the inability to process payments.

    The publicity and customer dissatisfaction that surround a data breach have incentivized a wave of class action complaints against hospitality companies big and small. Enterprising plaintiffs’ lawyers relying on a variety of privacy laws have filed complaints seeking billions of dollars in damages. The specter of such annihilating damages, and the sizeable costs of litigation, often push organizations to settle even in the absence of any clear harm to the plaintiffs.

    State and federal regulators have made it clear that a significant breach of customer information will result in monetary penalties, onerous corrective action plans, and on-going audits. Whether from the Federal Trade Commission or state attorneys general, the regulatory landscape for retailers carries an immense amount of risk.

    In addition to covering your business, BBR also protects your partners though third party coverage.  Third party coverage includes:

    • Third party information security and privacy coverage with up to $15M in limits in addition to the breach response coverage
    • Regulatory defense and penalties
    • Website and offline media liability
    • PCI fines, penalties and assessments
    • Cyber extortion
    • First party business interruption and data protection with limits up to $15 million.

    Beazley, a leading insurer of technology and information security risks, has developed Beazley Breach Response (BBR), a solution to privacy breaches and information security exposures tailored to the needs of the hospitality industry. We pioneered the concept of data breach insurance that focuses first and foremost on response. BBR is a complete privacy breach response management and information security insurance solution which includes a range of services designed to help you respond to an actual or suspected data breach incident effectively, efficiently, and in compliance with the law.

    Quote image

    Not if, but when. Any hospitality provider handling customer data will, sooner or later, be confronted with the challenge of a data breach. It's not a matter of "if" but "when".

    Hospitality team

    Underwriters

    Paul Bantick

    UK TMB Focus Group Leader & Underwriter

    Paul Bantick

    London, UK

    +44 207 674 7250

    Rossella Bollini

    Underwriter - International TMB

    Rossella Bollini

    London, UK

    +44 207 674 7708

    Lucy Cantlay

    Underwriter

    Lucy Cantlay

    London, UK

    +44 207 674 7816

    Alec Cramsie

    US TMB Team Leader & Underwriter

    Alec Cramsie

    London, UK

    +44 (0) 207 674 7589

    Dan Hopkinson

    TMB Underwriter

    Dan Hopkinson

    London, UK

    +44 207 674 7277

    Alessandro Lezzi

    International TMB Team Leader

    Alessandro Lezzi

    London, UK

    Andy Maher

    Underwriter

    Andy Maher

    London, UK

    +44 207 674 7778

    Jimaan Sane

    Underwriter

    Jimaan Sane

    London, UK

    +44 207 674 7492

    Claims

    Marcello Antonucci

    Claims Manager

    Marcello Antonucci

    New York, NY, USA

    Sandra Cole

    UK & International TMB Claims Manager/UK & International Breach Response Manager

    Sandra Cole

    London, UK

    +44 207 674 7748

    Beth Diamond

    Claims Team Leader - TMB

    Beth Diamond

    New York, NY, USA

    +1 646 943 5912

    Rob Kale

    Claims Assistant

    Rob Kale

    London, UK

    +44 207 674 7485

    Hospitality forms

    Product fact sheets

    BBR first party computer claims
    BBR After the Breach Insert
    BBR Brochure
    BBR Coverage Insert
    BBR Timeline
    BBR Data Breach Insert US
    BBR Risk Management Insert US
    BBR Hospitality Insert US

    Risk insights

    BBR Alert Ransomware
    Breach Insight March 2016
    Case of 1m laptop