Information exposures within the hospitality industry have many causes and are difficult to control. And even with the best systems, controls, personnel and procedures, no hospitality provider is immune to the risk.
It only takes one small human error, a simple property crime, or one clever hacker, to compromise millions of records, or otherwise wreak havoc on your organisation.
Essentially, a data privacy breach is not a question of "if". The only question is "when?"
The negative publicity resulting from a data breach can lead to massive reputational and brand damage.
An effective response is a complicated response. BBR Services will be with you every step of the way, providing effecting data breach protection for the hospitality industry.
Hospitality is 1 of the top 3 industries targeted for data breach attacks (www.globalsecurity.org)
of hospitality breaches managed by Beazley in 2015 were caused by hacking or malware
of incidents can be attributed to point-of-sale intrusions and denial of service attacks (www.verizonenterprise.com)
- significant exposure
- payment card industry (PCI)
- class action lawsuits
- regulatory investigations
- third party coverage
- Why Beazley?
Hospitality providers present extremely tempting targets for identity thieves. Publicly available wireless networks, physical point of sale devices within hotel restaurants and bars, and a multitude of employees with access to guest information, all increase the risk. Smaller, independent organisations may be challenge to allocate sufficient resources to network security in a world in which hacking and malware threats evolve very rapidly. For larger franchise operations the biggest risk may be interconnectivity: if franchisees and the franchisor share a single hospitality management system, one small mistake or vulnerability can lead to a breach that results in significant and lasting reputational damage.
Commerce without credit and debit card payments has become virtually unimaginable. Whether at the point-of-sale, online, or through a call center, the hospitality industry processes a staggering amount of credit card transactions. A breach of credit card information, which the card brands frequently detect before the organisation even suspects any foul play, can result in fines, penalties, mandated computer forensic costs, legal fees, and worst of all, the inability to process payments.
The publicity and customer dissatisfaction that surround a data breach have incentivized a wave of class action complaints against hospitality companies big and small. Enterprising plaintiffs’ lawyers relying on a variety of privacy laws have filed complaints seeking billions of dollars in damages. The specter of such annihilating damages, and the sizeable costs of litigation, often push organizations to settle even in the absence of any clear harm to the plaintiffs.
State and federal regulators have made it clear that a significant breach of customer information will result in monetary penalties, onerous corrective action plans, and on-going audits. Whether from the Federal Trade Commission or state attorneys general, the regulatory landscape for retailers carries an immense amount of risk.
In addition to covering your business, BBR also protects your partners though third party coverage. Third party coverage includes:
- Third party information security and privacy coverage with up to $15M in limits in addition to the breach response coverage
- Regulatory defense and penalties
- Website and offline media liability
- PCI fines, penalties and assessments
- Cyber extortion
- First party business interruption and data protection with limits up to $15 million.
Beazley, a leading insurer of technology and information security risks, has developed Beazley Breach Response (BBR), a solution to privacy breaches and information security exposures tailored to the needs of the hospitality industry. We pioneered the concept of data breach insurance that focuses first and foremost on response. BBR is a complete privacy breach response management and information security insurance solution which includes a range of services designed to help you respond to an actual or suspected data breach incident effectively, efficiently, and in compliance with the law.
Not if, but when. Any hospitality provider handling customer data will, sooner or later, be confronted with the challenge of a data breach. It's not a matter of "if" but "when".
UK TMB Focus Group Leader & Underwriter
+44 207 674 firstname.lastname@example.org
Underwriter - International TMB
+44 207 674 7708Rossella.Bollini@beazley.com
US TMB Team Leader & Underwriter
+44 (0) 207 674 7589Alec.Cramsie@beazley.com
International TMB Team Leader
0207 674 email@example.com
UK & International TMB Claims Manager/UK & International Breach Response Manager
+44 207 674 firstname.lastname@example.org
Head of Third Party Complex Claims
New York, NY, USA
+1 646 943 email@example.com