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    Accident & health

    Support services

    Anne Dowdle

    Anne Dowdle

    Head of Operations - US Accident & Health

    We are committed to delivering maximum support to our producers and high quality service, including streamlined claims, to our customers.

    For Producers

    • Quoting: Easy online rating and quoting engine, with hands-on sales support for proposals and new business.
    • Producer appointment and registration: Timely appointment process with immediate access to registration and web tools.
    • Onboarding new business: Dedicated new case specialist involvement from proposal through case installation.
    • Producer portal: Easy access to information on pending quotes, proposals, active cases, employer billing, plus commissions and a resource center with marketing materials.

    For Customers

    We also strive for high-quality customer service:

    • Dedicated Implementation Specialist: Ensures the plan is set up properly
    • Enrollment support: Educational content that helps employees understand the value of the plan
    • Plan Sponsor Portal: Easy online access for managing billing, eligibility and plan administration
    • Billing and Administration: Flexibility to handle all billing types (including online billing and detailed list billing).
    • Online portal: Makes it easy to view bills, make payments and manage eligibility.
    • Claims: Streamlined claims processing with easy employee access to claim forms.

    Administrative services are provided by HealthPlan Services (HPS).