We are committed to delivering maximum support to our producers and high quality service, including streamlined claims, to our customers.
- Quoting: Easy online rating and quoting engine, with hands-on sales support for proposals and new business.
- Producer appointment and registration: Timely appointment process with immediate access to registration and web tools.
- Onboarding new business: Dedicated new case specialist involvement from proposal through case installation.
- Producer portal: Easy access to information on pending quotes, proposals, active cases, employer billing, plus commissions and a resource center with marketing materials.
We also strive for high-quality customer service:
- Dedicated Implementation Specialist: Ensures the plan is set up properly
- Enrollment support: Educational content that helps employees understand the value of the plan
- Plan Sponsor Portal: Easy online access for managing billing, eligibility and plan administration
- Billing and Administration: Flexibility to handle all billing types (including online billing and detailed list billing).
- Online portal: Makes it easy to view bills, make payments and manage eligibility.
- Claims: Streamlined claims processing with easy employee access to claim forms.
Administrative services are provided by HealthPlan Services (HPS).