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    Breach response services

    We will supply the policyholder with information about our vendors, answer their questions and we'll arrange introductory calls between the policyholder and those providers that are best suited to their breach.

    Legal advice

    If a breach occurs that may require notification under relevant breach notice laws or regulations, legal services are included with your policy to assist in the investigation and response. The BBR Services team will arrange legal services for you and will connect you to these experts.

    United States

    Baker Donelson PC
    Gina Ginn Greenwood
    bakerdonelson.com

    Baker Hostetler LLP
    Theodore J. Kobus III, Lynn Sessions, Craig A. Hoffman 
    bakerlaw.com

    Buchanan Ingersoll & Rooney PC
    Pamela Hepp and Sue Friedberg
    bipc.com

    Cooley
    David Navetta
    cooley.com

    Eckert Seamans LLC
    Matthew Meade and Sandy Garfinkel
    eckertseamans.com

    Lewis Brisbois
    Sean Hoar
    lewisbrisbois.com

    McDonald Hopkins LLC
    James J. Giszczak and Dominic Paluzzi
    mcdonaldhopkins.com

    Mullen Coughlin
    John F. Mullen
    mullen.legal

    Polsinelli PC
    Bruce Radke and Michael Waters
    polsinelli.com

    Canada

    Dentons Canada LLP
    Chantal Bernier and Timothy Banks
    dentons.com/canada

    Dolden Wallace Folick LLP
    Eric Dolden
    dolden.com

    Fasken Martineau DuMoulin LLP
    Alex Cameron
    fasken.com

    nNovation LLP
    Kris Klein
    nNovation.com

    Mexico

    Davara Abogados
    Isabel Davara
    davara.com.mx

    Lex Informática
    Joel A. Gómez Treviño
    lexinformatica.com

    Calderon & De La Sierra
    Luis Mario Lemus Rivero
    cyslaw.mx

    R1OS
    Abogados Agustín Ríos
    riosabogados.com

    Breach investigation

    In the event external assistance is needed to assess the impact of a breach on your computer system, forensic services will be provided to help to determine the existence, cause and scope of the breach, and the extent to which notification must be provided to comply with Breach Notice Laws.

    The computer security expert that provides forensic services will require access to information, files and systems, and it is important for you to comply with the expert’s requests and cooperate with the investigation. Reports or findings of the expert will be made available to you, us, the BBR Services team and any attorney that you retain to provide advice with regard to the incident.

    United States 

    Ankura (acquired Navigant Cyber)
    ankura.com

    CRA – Charles River Associates
    crai.com

    Crowdstrike
    crowdstrike

    Cytelligence
    cytelligence.com

    FireEye Mandiant®
    mandiant.com

    Gillware 
    gillware.com

    Kivu Consulting
    kivuconsulting.com

    Kroll
    kroll.com

    Lodestone Security
    lodestonesecurity.com

    LMG Security
    lmgsecurity.com

    RSM
    rsmus.com

    SecureWorks
    secureworks.com

    Stroz Friedberg, an Aon Company
    strozfriedberg.com

    Sylint
    sylint.com

    The Crypsis Group
    crypsisgroup.com

    Verizon Investigative Response Unit
    verizonenterprise.com

    Canada

    Cytelligence 
    cytelligence.com

    FireEye Mandiant®
    mandiant.com

    Kivu Consulting
    kivuconsulting.com

    Kroll
    kroll.com

    Verizon Investigative Response Unit
    verizonenterprise.com

    Mexico

    KPMG
    kpmg.com.mx

    MaTTica
    mattica.com

    Scitum
    scitum.com.mx

    Breach response

    Notification and call center services
    Following an actual or suspected breach, the BBR Services team will assist you with arranging notification and call center services. The BBR Services team will walk you through details such as how to work with privacy counsel to develop notification letters and the process for providing these notification letters, as well as any other required deliverables, to the notification vendor in a timely manner. Call center services will be available for up to 90 days and during standard business hours.

    The BBR Services team will also walk you through developing a set of frequently asked questions (FAQs) for use by the call center and how to anticipate and prepare for call escalations.

    United States

    Dasher
    dasherinc.com

    Epiq Corporate Services, Inc.
    epiqsystems.com


    Experian
    experian.com

    Garden City Group, LLC
    gardencitygroup.com

    Intelligent Business Concepts, Inc.
    intellbc.com

    Kroll
    kroll.com

    Canada

    Epiq Corporate Services, Inc.
    epiqsystems.com

    Experian
    experian.com

    Miratel Solutions Inc.
    miratelinc.com

    Mexico

    Business Advantage
    business-advantage.com.mx

    Konecta
    grupokonecta.com

    Epiq Corporate Services, Inc.
    epiqsystems.com

    Experian
    experian.com

    Credit and identity monitoring
    Your policy includes one and three bureau credit monitoring, identity monitoring as well as identity restoration services. The BBR Services team will advise you on which products or solutions may be applicable for a particular breach incident.

    A product or solution may be offered where reasonably practicable and only to the extent available in a particular jurisdiction. Notified Individuals have up to 90 days from your mailing of the notification to enroll in an offered product or solution. Enrollees of an offered product or solution will have access to the services provided under such product or solution for 12 months from the date of their enrollment.

    Credit monitoring products

    • Experian IdentityWorksSM
      • Credit: Ensures they have access to credit monitoring (1 or 3 Bureaus), Identity Restoration services and identity theft insurance to help them regain their security.
      • Minor Plus: Monthly monitoring of Experian information for every enrolled child, internet surveillance, Identity Restoration services and identity theft insurance.
    • Equifax CompleteTM Advantage Plan (for Canadian residents only)
    • Equifax Credit File ID AlertTM (for Canadian residents only)

    Identity monitoring products

    • Experian’s Identity and Identity Minor: A solution for when credit monitoring isn’t needed. This cost effective product scours chat rooms, blogs, websites and other data sources to identify and alert members of the illegal trading and selling of personal identities. Includes Identity Restoration and identity theft insurance.

    * Subscribers will automatically receive access to Identity Restoration services from the date of the notification letter through the full duration of the product term, even if consumers don’t enroll in the product. If they do enroll in an IdentityWorks product, identity restoration is extended through the full duration of the product term as well. Product enrollments must occur prior to the Enrollment End Date indicated on the order form.