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    Bob Wice

    Bob Wice

    TMB US Focus Group Leader and Underwriter

    Effective data breach protection for the hospitality industry.

    Information exposures within the hospitality industry have many causes and are difficult to control. And even with the best systems, controls, personnel and procedures, no hospitality provider is immune to the risk.

    It only takes one small human error, a simple property crime, or one clever hacker, to compromise millions of records, or otherwise wreak havoc on your organization.

    Essentially, a data privacy breach is not a question of "if". The only question is "when?"

    The negative publicity resulting from a data breach can lead to massive reputational and brand damage.

    An effective response is a complicated response. BBR Services will be with you every step of the way, providing effecting data breach protection for the hospitality industry.

    Hospitality Insights

    14.7 million

    Hospitality is 1 of the top 3 industries targeted for data breach attacks (www.globalsecurity.org)

    58 percent

    of hospitality breaches managed by Beazley in 2015 were caused by hacking or malware

    89 percent

    of incidents can be attributed to point-of-sale intrusions and denial of service attacks (www.verizonenterprise.com)

    Hospitality providers present extremely tempting targets for identity thieves. Publicly available wireless networks, physical point of sale devices within hotel restaurants and bars, and a multitude of employees with access to guest information, all increase the risk.  Smaller, independent organizations may be challenge to allocate sufficient resources to network security in a world in which hacking and malware threats evolve very rapidly. For larger franchise operations the biggest risk may be interconnectivity: if franchisees and the franchisor share a single hospitality management system, one small mistake or vulnerability can lead to a breach that results in significant and lasting reputational damage.

    Commerce without credit and debit card payments has become virtually unimaginable. Whether at the point-of-sale, online, or through a call center, the hospitality industry processes a staggering amount of credit card transactions. A breach of credit card information, which the card brands frequently detect before the organization even suspects any foul play, can result in fines, penalties, mandated computer forensic costs, legal fees, and worst of all, the inability to process payments.

    The publicity and customer dissatisfaction that surround a data breach have incentivized a wave of class action complaints against hospitality companies big and small. Enterprising plaintiffs’ lawyers relying on a variety of privacy laws have filed complaints seeking billions of dollars in damages. The specter of such annihilating damages, and the sizeable costs of litigation, often push organizations to settle even in the absence of any clear harm to the plaintiffs.

    State and federal regulators have made it clear that a significant breach of customer information will result in monetary penalties, onerous corrective action plans, and on-going audits. Whether from the Federal Trade Commission or state attorneys general, the regulatory landscape for retailers carries an immense amount of risk.

    In addition to covering your business, BBR also protects your partners though third party coverage.  Third party coverage includes:

    • Third party information security and privacy coverage with up to $15M in limits in addition to the breach response coverage
    • Regulatory defense and penalties
    • Website and offline media liability
    • PCI fines, penalties and assessments
    • Cyber extortion
    • First party business interruption and data protection with limits up to $15 million.

    Beazley, a leading insurer of technology and information security risks, has developed Beazley Breach Response (BBR), a solution to privacy breaches and information security exposures tailored to the needs of the hospitality industry. We pioneered the concept of data breach insurance that focuses first and foremost on response. BBR is a complete privacy breach response management and information security insurance solution which includes a range of services designed to help you respond to an actual or suspected data breach incident effectively, efficiently, and in compliance with the law.

    Quote image

    Not if, but when. Any hospitality provider handling customer data will, sooner or later, be confronted with the challenge of a data breach. It's not a matter of "if" but "when".

    Hospitality team

    Underwriters

    Paul Bantick

    UK TMB Focus Group Leader & Underwriter

    Paul Bantick

    London, UK

    +44 207 674 7250

    Rossella Bollini

    Underwriter - International TMB

    Rossella Bollini

    London, UK

    +44 207 674 7708

    Lucy Cantlay

    Underwriter

    Lucy Cantlay

    London, UK

    +44 207 674 7816

    Alec Cramsie

    US TMB Team Leader & Underwriter

    Alec Cramsie

    London, UK

    +44 (0) 207 674 7589

    Kristen Dauphinais

    Team Leader - Aggregated Initiatives

    Kristen Dauphinais

    Dallas, TX, USA

    Serene Davis

    Underwriter

    Serene Davis

    Los Angeles, CA, USA

    +1 213 228 7709

    Mike Donovan

    TMB Services & Crime Focus Groups Leader and Underwriter

    Mike Donovan

    San Francisco, CA, USA

    +1 415 263 4050

    Nick Economidis

    E&O Underwriter

    Nick Economidis

    Houston, TX, USA

    Christine Eveland

    Misc & Tech E&O Underwriter

    Christine Eveland

    San Francisco, CA, USA

    Tim Gallagher

    Underwriter

    Tim Gallagher

    New York, NY, USA

    +1 917 344 3312

    Dan Hopkinson

    TMB Underwriter

    Dan Hopkinson

    London, UK

    +44 207 674 7277

    Bala Larson

    E&O Underwriter

    Bala Larson

    San Francisco, CA, USA

    +1 415 263 4053

    Alessandro Lezzi

    International TMB Team Leader

    Alessandro Lezzi

    London, UK

    Andy Maher

    Underwriter

    Andy Maher

    London, UK

    +44 207 674 7778

    Kevin McGowan

    TMB Underwriter

    Kevin McGowan

    Chicago, IL, USA

    +1 312-476-6212

    Myles Miller

    Underwriter

    Myles Miller

    Chicago, IL, USA

    +1 312 476 6268

    Czarina Rodriguez

    Underwriter

    Czarina Rodriguez

    San Francisco, CA, USA

    Jimaan Sane

    Underwriter

    Jimaan Sane

    London, UK

    +44 207 674 7492

    Kyle Sawdey

    Underwriter - TMB

    Kyle Sawdey

    Philadelphia, PA, USA

    +1 215 446 8427

    Desiree Spain

    Underwriter

    Desiree Spain

    Atlanta, GA, USA

    +1 770 351 1676

    Greg Wagner

    Underwriter - TMB

    Greg Wagner

    Dallas, TX, USA

    +1 972 419 8028

    Bob Wice

    TMB US Focus Group Leader and Underwriter

    Bob Wice

    Farmington, CT, USA

    +1 860 677 3779

    Claims

    Marcello Antonucci

    Claims Manager

    Marcello Antonucci

    New York, NY, USA

    Sandra Cole

    UK & International TMB Claims Manager/UK & International Breach Response Manager

    Sandra Cole

    London, UK

    +44 207 674 7748

    Beth Diamond

    Claims Team Leader - TMB

    Beth Diamond

    New York, NY, USA

    +1 646 943 5912

    Donna Hahn

    Claims Manager

    Donna Hahn

    New York, NY, USA

    +1 646 378 4022

    Kimberly Horn

    Claims Manager

    Kimberly Horn

    New York, NY, USA

    +1 646 378 4007

    Rob Kale

    Claims Assistant

    Rob Kale

    London, UK

    +44 207 674 7485

    Craig Linton

    Claims Manager

    Craig Linton

    New York, NY, USA

    +1 646 943 5905

    Michael Phillips

    Claims Manager

    Michael Phillips

    New York, NY, USA

    Dakai Pouncey

    Assistant Claims Manager

    Dakai Pouncey

    New York, NY, USA

    +1 917 344 3301

    Breach Response Services

    Brett Anderson

    Privacy Breach Response Services Manager

    Brett Anderson

    Atlanta, GA, USA

    +1 770 390 1565

    Katherine Keefe

    Privacy Breach Response FGL

    Katherine Keefe

    Philadelphia, PA, USA

    +1 215 446 8421

    Paul Nikhinson

    Privacy Breach Response Services Manager

    Paul Nikhinson

    San Francisco, CA, USA

    +1 415 263 4071

    Frank Quinn

    TMB BBR Risk Manager

    Frank Quinn

    New York, NY, USA

    1-917-344-3354

    Alex Ricardo

    Privacy Breach Response Manager

    Alex Ricardo

    New York, NY, USA

    +1 917 344 3311

    Pavel Sternberg

    Privacy Breach Response Services Manager

    Pavel Sternberg

    San Francisco, CA, USA

    +1 415 263 4082

    Lauren Winchester

    Privacy Breach Response Services Manager

    Lauren Winchester

    Philadelphia, PA, USA

    Sue Yi

    Privacy Breach Response Services Manager

    Sue Yi

    Philadelphia, PA, USA

    +1 215 446 8455

    Hospitality forms

    Product fact sheets

    BBR first party computer claims
    BBR After the Breach Insert
    BBR Brochure
    BBR Coverage Insert
    BBR Timeline
    BBR Data Breach Insert US
    BBR Risk Management Insert US
    BBR Hospitality Insert US

    Risk insights

    BBR Alert Ransomware
    Breach Insight March 2016
    Case of 1m laptop