Claims

Claims service is the product that insurers sell. Like all successful companies, we want our product to delight our customers and encourage them to continue to do business with us. We have accordingly invested heavily in claims service across our lines of business.

Our clients have different views of what constitutes excellent service, depending on the type of insurance they have purchased. For many, speed of settlement is paramount and, wherever possible, we seek to streamline our processes to achieve this. For other clients, particularly those holding professional and management liability policies underwritten by Beazley, we aim to provide an effective response to third party lawsuits.  These insureds want to know that they have a knowledgeable and competent insurer “in their corner” to support and coordinate their defense strategy.

How to notify a claim

Most of our insurance and reinsurance is underwritten in the Lloyd’s market on a subscription basis. Beazley frequently leads these policies but other syndicates at Lloyd’s also subscribe. 

When a claim arises under a Lloyd’s policy, the broker plays a key role in notifying the market. Your policy will contain contact details for your broker, who should be notified as early as possible in the event of a claim or of circumstances likely to lead to a claim. 

Our ability to provide prompt and supportive claims service will commonly depend on how early a claim is notified and how much information is provided in relation to the claim. Your broker will provide guidance on the types of information that will be helpful in resolving your claim.

In many cases, particularly for smaller risks, we underwrite policies 100%, either at Lloyd’s or backed by our A rated US insurance company, Beazley Insurance Company, Inc. Here too your policy will provide relevant claims notification details.