Our approach to claims

We know that our clients have different views of what constitutes excellent service, depending on the type of insurance they have purchased. There is no “one size fits all.”

For many clients, speed of settlement is paramount and, wherever possible, we seek to streamline our processes to achieve this. For other clients, particularly those holding professional and management liability policies, we aim to provide an effective response to third party lawsuits.  These clients want to know that they have a knowledgeable and competent insurer “in their corner” to support and coordinate their defense strategy.

Across all our business lines, we aim to deliver a standard of claims service that benefits our clients and brokers in the following ways:

• Responsiveness and transparency.  With Beazley, you should never be in the dark as to who is handling your claim and as to the status of that claim.
• Experience and insight.  The claims we receive are often technically complex.  Our claims professionals have a depth of experience that is rare in the insurance industry and the expertise to resolve the most complex claims efficiently.      
• The right contacts.  Over the years we have built up a vast network of professional contacts – including specialist legal counsel – able to help us speed the resolution of complex claims and, for our management and professional liability lines, conduct an effective defense.
• Close partnership with underwriters.  Unlike many insurers, we ensure that our underwriting and claims professionals work side by side.  For our clients this ensures that, when a claim arises, the intent behind the original policy is respected.