At Beazley we strive to ensure that we provide products and service of a high quality. In the unlikely event that you are unhappy you can raise your concerns to our complaints team. Details are provided below of our complaints processes across the world.
Beazley around the world
Birmingham, UK
+44 (0)12 1393 3087
Email Sam
Birmingham, UK
+44 121 393 2957
Email MattIn the event you wish to make a complaint you may contact us on:
65 Memorial Road (The Rutherford Building) Suite 320
West Hartford
Connecticut, 06107 USA
Tel: +1 (860) 677 3700
Fax: +1 (860) 232-3258
us.complaints@beazley.com
Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your relevant / local Department of Insurance for consideration.
In the event you wish to make a complaint you may contact us on:
138 Market Street, #03-04
Capita Green
Singapore 048946
Telephone: +65 6576 6288
Fax: +65 6636 1216
beazley.complaints@beazley.com
Should you remain dissatisfied with the response you receive from us, you may if you wish, be eligible to refer your complaint to the local Ombudsman / EDR in your country. Details will be provided in your policy wording.
In the event you wish to make a complaint you may contact us on:
First Canadian Place
100 King Street West
Suite 4530
P.O. Box 328
Toronto, Ontario M5X 1E1
Canada
Telephone: +1 (416) 601 2155
Fax: +1 (860) 679 0247
beazley.complaints@beazley.com
If your policy is written through Lloyd’s then should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:
Lloyd’s Underwriters
Complaints Officer
Royal Bank Plaza South Tower, 200 Bay Street Suite 2930
P.O Box 51 Toronto, Ontario
M5J 2J2
Tel: 1-877-455-6937
Email:info@lloyds.ca
Ultimately, should you remain dissatisfied with Lloyd's final response, or with our response if your policy is insured directly with us, you may, if eligible, refer your complaint to the General Insurance OmbudService (GIO). Their contact details are:
Tel: 1-877-225-0446
www.giocanada.org
Pour déposer une réclamation, vous pouvez nous contacter aux coordonnées suivantes :
First Canadian Place
100 King Street West
Suite 4530
P.O. Box 328
Toronto, Ontario M5X 1E1
Canada
Télephone: +1 (416) 601 2155
Téléc: +1 (860) 679 0247
beazley.complaints@beazley.com
Si votre police est rédigée par Lloyd’s, si vous restez insatisfait de la réponse reçue de notre part, vous pouvez, si vous le souhaitez, référer votre plainte à votre Lloyd’s. Lloyd’s enquêtera sur l’affaire et fournira une réponse finale. Les coordonnées de Lloyd sont les suivantes:
Lloyd’s Underwriters
Complaints Officer
Royal Bank Plaza South Tower, 200 Bay Street Suite 2930
P.O Box 51 Toronto, Ontario
M5J 2J2
Tel: 1-877-455-6937
Email:info@lloyds.ca
Si vous n’êtes pas satisfait(e) de notre réponse, vous pouvez soumettre une réclamation à: General Insurance OmbudService (GIO). www.giocanada.org.
At Beazley, we are committed to handling your complaints transparently, efficiently and as quickly as possible, in accordance with the recommendations of the French Prudential Supervision and Resolution Authority (ACPR).
What is a complaint?
A complaint is the expression of dissatisfaction with Beazley, or someone acting on our behalf. Requests for information, explanations, documents, or claims for compensation are not considered complaints.
How do I make a complaint?
You can submit your complaint in writing, using one of the following means:
By mail:
Beazley Solutions International Ltd
Tour Ariane
5 Place de la Pyramide
92800 Puteaux
By e-mail: beazley.complaints@beazley.com
By phone: +33 (0)1 70 81 59 20
If you express your dissatisfaction orally (by telephone or in person) and an immediate solution cannot be found, we will invite you to formalise your complaint in writing to ensure that it is dealt with appropriately.
Handling times
Acknowledgement of Receipt: We will acknowledge receipt of your complaint within 10 business days of it being sent.
Response: A reasoned, clear response will be provided to you within a maximum of two months from the sending of your complaint.
In the unusual circumstances that these deadlines cannot be met, we will inform you of the reasons for the delay and the estimated time for the response.
Mediation
If you are not satisfied with the answer given or if you have not received a response within the deadline, you have the option of referring the matter free of charge to:
The Mediation of Insurance
TSA 5011075441
Paris Cedex 09
France
Web site: www.mediation-assurance.org
The Ombudsman is able to deal with complaints from natural persons who hold an insurance contract.
In the event you wish to make a complaint, you may contact your broker in the first instance. Alternatively, you can contact us using the following details:
Rosental 4
80331 Munich
Germany
Telephone: +49 (0)89 4520 54900
beazley.complaints@beazley.com
Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to:
The Insurance Ombudsman
Insurance Ombudsman / Versicherungsombudsmann e. V. Postfach 080632
10006 Berlin
Germany
Telephone: 0800 3696000
Fax: 0800 3699000
http://www.versicherungsombudsmann.de/home.html
An individual person can refer a complaint to BaFin at any time and without first submitting the complaint to the relevant insurer or the Insurance Ombudsman.
The Federal Institute for Financial Services
Federal Institute for Financial Services / Bundesanstalt für
Finanzdienstleistung (BaFin)
Graurheindorfer Straße 108
53117 Bonn
Germany
Telephone: +49 (0)228 29970299
http://www.bafin.de/EN/Consumers/ComplaintsContacts/ComplaintsToBafin/complaintstobafin_node.html
In the event you wish to make a complaint you may contact us on:
1221 Brickell Avenue
Suite 1740
Miami, FL
33131
USA
Telephone: +1 (786) 843 3200
Fax: +1 (860) 679 0247
us.complaints@beazley.com
Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your relevant / local EDR for consideration.
In the event you wish to make a complaint, you may contact your broker in the first instance. Alternatively, you can contact us using the following details:
Avenida Diagonal 209-211
Torre Glories. Planta 28
08018. Barcelona
Spain
Telephone: +34 935 249 950
beazley.complaints@beazley.com
Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to Dirección General de Seguros y Fondos de Pensiones /
Directorate General of Insurance and Pension Funds
Paseo de la Castellana, 44
28046 Madrid
Spain
Tel: 902 19 11 11
www.dgsfp.mineco.es/reclamaciones
Complaints from individuals and corporate entities may be referred to the insurance regulator, the Directorate General of Insurance and Pension Funds (DGS). The DGS deals with complaints in respect of mass risks written by local and EEA insurers.
In the event you wish to make a complaint you may contact us on:
22 Bishopsgate
London
EC2N 4BQ
United Kingdom
Tel: +44 (0)20 7667 0623
Fax:+44 (0)20 7082 5198
beazley.complaints@beazley.com
Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to:
Head office and office for German speakers:
Ombudsman of Private Insurance
In Gassen 14
Postfach 181
8024 Zurich
Switzerland
Tel: 044 211 30 90
Fax: 044 212 52 20
E-mail: help@versicherungsombudsman.ch
Branch office for French speakers:
Ombudsman of Private Insurance
Chemin des Trois-Rois 2
Case postale 5843
1002 Lausanne
Switzerland
Tel: 021 317 52 71
Fax: 021 317 52 70
E-mail: help@ombudsman-assurance.ch
Branch office for Italian speakers:
Ombudsman of Private Insurance
Via Giulio Pocobelli 8
Casella postale
6903 Lugano
Switzerland
Tel: 091 967 17 83
Fax: 091 966 72 52
E-mail: help@ombudsman-assicurazione.ch