Skip to main content

Incident Response Services

Our Cyber Services team will work with you to provide guidance, answer questions, and arrange incident investigation and response services from our network of experts best suited to help manage your incident.

Legal Advice

When you notify us of an actual or suspected breach, our Cyber Services team will assist and make recommendations from lexperts who will provide legal advice on your obligations under breach notification or other relevant laws or contracts and in connection with any other legal aspects of the response.

Data Incident Investigation

If external assistance is needed to assess the impact of a data incident, the Cyber Services team will coordinate forensic services to help to determine the existence, cause and scope of the incident, and if notification is required to comply with breach notification laws.

Your appointed forensic services expert will require access to your information, files and systems, and it is important that you cooperate with the investigation. All reports or findings will be made available to you, and any attorney/legal adviser working with you on the incident.

Notification and call center service

If you are required to notify affected individuals due to a breach, the Cyber Services team will help to arrange notification and call center services. We will go through details like how to work with privacy counsel to develop notification letters and the process for providing these letters, as well as any other required deliverables,in a timely manner. Call center services will be available for up to 90 days post the breach and during standard business hours.


Credit and Identity Monitoring

Your policy includes three different types of credit and identity monitoring services. and we will advise you on which products or solutions are most appropriate for your type of incident, your clients, and your region.

Notified Individuals have up to 90 days from your mailing of the notification to enroll in the offered product or solution. And once enrolled they have access to the service for 12 months post their date of enrolment.

Your responsibilities

To ensure that the Services described above are provided promptly and properly, you must follow the requirements and procedures set forth in the Policy and in this Information Packet. We require your assistance and cooperation with us and with any third party vendors providing Services. Please respond to BBR Services or outside vendor requests and inquiries in a timely manner and enter into necessary contracts required by our vendors for the provision of services. You will be responsible for paying any costs resulting from your failure to timely provide responses, accurate information or approvals necessary for the provision of the Services. There is no coverage under the Policy for any of your internal salary or overhead expenses or for your assistance and cooperation in responding to a breach incident. In the event of a breach incident or suspected incident, do not contact any service providers directly. Instead, you must first provide notice to us by sending us an email or by filling out the breach notification form.

Contacting any of the service providers listed in this Information Packet shall not constitute notice under the terms of the Policy.

As used in this Information Packet, the terms “we” or “us” or have the same meaning as the term “Underwriters” in the Policy and “you” has the same meaning as the “Insured Organisation” in the Policy. Capitalised terms not defined in this Information Packet have the same meaning as set forth in the Policy.