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What makes us different?

In an uncertain world, you need the assurance of an insurance partner who can calmly and expertly support you through a seamless and efficient claims process.  

Our empowered Claims team works closely with you and our underwriters to understand the complexity and impact of each unique claim, so we can deliver proactive, flexible and tailored solutions that create value and materially improve outcomes.

  • Our approach to claims

    A dependable, high quality claims service has been at the heart of our business for three decades. Our Claims Service Standards outline our approach to the claims handling process and represent our commitment to delivering exceptional claims service by focusing on five key areas:

    Expertise, Responsiveness, Partnership, Fairness, Accountability.

  • Industry recognition

    2017-2024 Winner of the Gracechurch Service Quality Marque (SQM)

    Winner of the 2023 Cyber Claims Team (Insurer or MGA) Award

    Insurance Insider Honours
    Winner of the 2022 Claims Service Award
    Winner of the 2021 & 2020 Cuthbert Heath Award
    (Claims and Losses)

    British Insurance Awards
    Winner of the 2022 Claims Initiative of the Year - Insurer

    Winner of the 2021 & 2020 Cyber Risk Pre-Breach Team Award
    Winner of the 2021 Cyber Risk Insurer Award

    Reactions London Market Awards
    Winner of the 2020 Excellence in Claims Service Award








Comments from the Gracechurch 2023 London Market Claims

  • “Excellent communication, knowledgeable, quick to respond, great commitment to client service.”

  • “Expertise, great communication skills, friendly & approachable, nothing is ever too much trouble.”

  • “Commercially astute, good communicators and take the lead when needed.”

Our Group Claims Management Team

  • Beth Diamond

    Beth Diamond

    Group Chief Claims and Litigation Officer

    New York, NY, USA

    +1 (212) 801 7116

  • Elizabeth O’Connell

    Elizabeth O’Connell

    Head of First Party - Group Claims

    London, UK

    +44 (0)20 7674 7530

    Email Elizabeth
  • Eric Ross

    Eric Ross

    Head of Small Business Claims, Treaty and Claims Solutions

    Atlanta, GA, USA

    +1 (770) 351 1708

    Email Eric
  • Kati Bynon

    Kati Bynon

    Head of Claims Service and Strategy

    New York, NY, USA

    +1 (212) 801 7158

    Email Kati
  • Steve Chang

    Steve Chang

    Head of Third Party Claims - Large Risk and Middle Market

    New York, NY, USA

    +1 (212) 801 7183

    Email Steve
  • Zeb Rasool

    Zeb Rasool

    Head of Claims - Business Management

    London, UK

    +44 (0)20 7674 7531

    Email Zeb