In an uncertain world, you need the assurance of an insurance partner who can calmly and expertly support you through a seamless and efficient claims process.
Our empowered Claims team works closely with you and our underwriters to understand the complexity and impact of each unique claim, so we can deliver proactive, flexible and tailored solutions that create value and materially improve outcomes.
Our approach to claims
A dependable, high quality claims service has been at the heart of our business for three decades. Our Claims Service Standards outline our approach to the claims handling process and represent our commitment to delivering exceptional claims service by focusing on five key areas:
Gracechurch 2017-2024 Winner of the Gracechurch Service Quality Marque (SQM)
Zywave Winner of the 2023 Cyber Claims Team (Insurer or MGA) Award
Insurance Insider Honours Winner of the 2022 Claims Service Award Winner of the 2021 & 2020 Cuthbert Heath Award (Claims and Losses)
British Insurance Awards Winner of the 2022 Claims Initiative of the Year - Insurer
Advisen Winner of the 2021 & 2020 Cyber Risk Pre-Breach Team Award Winner of the 2021 Cyber Risk Insurer Award
Reactions London Market Awards Winner of the 2020 Excellence in Claims Service Award
Comments from the Gracechurch 2023 London Market Claims
“Excellent communication, knowledgeable, quick to respond, great commitment to client service.”
“Expertise, great communication skills, friendly & approachable, nothing is ever too much trouble.”
“Commercially astute, good communicators and take the lead when needed.”
From Our Clients
Beazley is a excellent partner, active in providing broad support for each potential claim in the form of consultation, legal advice, and ideas to mitigate risk and cost. The team we work with is knowledgeable, responsive, friendly and very professional.
The personal knowledge I have gained over the 15+ years that R+C has teamed with Beazley has attributed to stronger contracts with our clients, a better understanding of possible claims against R+C, and how to prepare for the likely inevitability of claims.
Rutherford & Chekene
I appreciate how on top of everything you are. I don’t usually get such personal service from other carrier adjusters.
Inda McGuiston- Klein
Agency LLC / Land Design Insurance Group
I honestly feel like a special client of Beazley’s, and I trust that this relationship will continue as long as I am here. I wouldn’t want it any other way.
Borton-Lawson Engineering Architecture
Beazley’s commitment to the ‘relationship‘ is what distinguishes it from its competitors. This is displayed through the professionalism and openness of Beazley’s underwriting and claims personnel. We are always made to feel like collaborators when working with the Beazley team, instead of opponents.
Anon, VP - Risk Management
In addition to being equitable, timely and fair, we have found that dealing with the claims team at Beazley has added value to our claims process. Given the depth and breadth of their client portfolio, Beazley has been able to leverage their experience and provide insight into our claims process which has helped us reach better outcomes.
Beazley is a excellent partner, active in providing broad support for each potential claim in the form of consultation, legal advice, and ideas to mitigate risk and cost. The team we work with is knowledgeable, responsive, friendly and very professional.Tonya Fletcher
