Making a Complaint
At Beazley, we are committed to handling your complaints transparently, efficiently and as quickly as possible, in accordance with the recommendations of the French Prudential Supervision and Resolution Authority (ACPR).
What is a complaint?
A complaint is the expression of dissatisfaction with Beazley, or someone acting on our behalf. Requests for information, explanations, documents, or claims for compensation are not considered complaints.
How do I make a complaint?
You can submit your complaint in writing, using one of the following means:
By mail:
Beazley Solutions International Ltd
Tour Ariane
5 Place de la Pyramide
92800 Puteaux
By e-mail: beazley.complaints@beazley.com
By phone: +33 (0)1 70 81 59 20
If you express your dissatisfaction orally (by telephone or in person) and an immediate solution cannot be found, we will invite you to formalise your complaint in writing to ensure that it is dealt with appropriately.
Handling times
Acknowledgement of Receipt: We will acknowledge receipt of your complaint within 10 business days of it being sent.
Response: A reasoned, clear response will be provided to you within a maximum of two months from the sending of your complaint.
In the unusual circumstances that these deadlines cannot be met, we will inform you of the reasons for the delay and the estimated time for the response.
Mediation
If you are not satisfied with the answer given or if you have not received a response within the deadline, you have the option of referring the matter free of charge to:
The Mediation of Insurance
TSA 5011075441
Paris Cedex 09
France
Web site: www.mediation-assurance.org
The Ombudsman is able to deal with complaints from natural persons who hold an insurance contract.
