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    Telehealth: Patient’s digital medical record not checked

    • A patient subscribes to a physician consultation app service. The app provider uses a network of freelance doctors one of whom fails to check the patient’s allergy history contained in the digital records held by the app service. The patient has a fatal reaction to the penicillin based antibiotic prescribed by the doctor during the virtual consultation. The app provider and doctor would both be at risk of a medical malpractice liability claim.

    mHealth: App misses signs of skin cancer

    • An app is designed to check patients’ skin for signs of skin cancer, by taking a photograph of any suspicious lesions, with a timely response direct to the patient’s phone. The app’s AI technology fails to flag a patient’s cancerous lesions for further investigation, resulting in a claim.

    MedTech: Tech products: Software errors

    • The Insured manufactures insulin pumps. There is a fault in the pump which leads to incorrect dosages of insulin being administered to several patients, causing hypoglycaemia.
      The injury results in the death of one adult patient and severe and permanent brain injury to a pediatric patient. There is potential for multiple claimants wherein they allege a product defect that caused the bodily injuries.
    • A medical technology company developed software for physicians to provide telehealth to their patients. However, there is an error in the deployment of one of the software patches that prevents the physician from being notified of critical lab values from recent bloodwork.
      The physician fails to alert the patient she needs further tests and potential immediate treatment, leading to delayed diagnosis of a medical condition. Both the physician and the medical software company face potential liability claims for the bodily injury suffered by
      the patient.

    Cyber: Employee clicks on a hoax email

    • An employee of a psychiatry helpline receives a hoax email, purportedly from the government tax authority, asking them to click on a link to claim a rebate. Two weeks later the member of staff receives an email stating that the helpline’s network has been hacked, its data encrypted and that it will only be restored if they contact a stated email address to receive details of a ransom demand. To ensure sensitive data is not compromised, the helpline immediately shuts down its apps and supporting information systems.
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