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    Breach response services

    The BBR Services team will continue to collaborate with you throughout the investigation and response process, to provide guidance and to arrange breach investigation and response services provided by Beazley’s network of expert service providers.

    Legal services

    If an incident occurs that might require notification under relevant breach notice laws or regulations, specific Legal Services to assist you in investigating and responding to the incident are included.

    BBR Services will arrange Legal Services for you and will connect you to these experts; please do not contact Beazley’s partnering law firms directly without the involvement of BBR Services.

    Dentons Canada LLP
    Chantal Bernier and Timothy Banks
    dentons.com/canada

    Dolden Wallace Folick LLP
    Eric Dolden
    dolden.com

    Fasken Martineau DuMoulin LLP
    Alex Cameron
    fasken.com

    nNovation LLP
    Kris Klein
    nNovation.com

    Computer expert services

    In the event that external forensics assistance is needed to assess the impact of a data incident on your computer system, Computer Expert Services will be provided to (1) help to determine whether, and the extent to which, notification must be provided to comply with Breach Notice Laws, and (2) if applicable, give advice and oversight in connection with the investigation conducted by a PCI Forensic Investigator.

    The computer security expert that provides Computer Expert Services will require access to information, files and systems and it is important for you to comply with the expert’s requests and cooperate with the investigation. Reports or findings of the expert will be made available to you, us, the BBR Services team and any attorney that you retain to provide advice with regard to the incident.

    BBR Services will arrange Computer Expert Services for you and will connect you to these experts; please do not contact Beazley’s partnering forensics firms directly without the involvement of BBR Services.

    Cytelligence
    cytelligence.com
    FireEye Mandiant®
    mandiant.com
    Kivu Consulting
    kivuconsulting.com
    Kroll
    kroll.com 
    Verizon Investigative Response Unit
    verizonenterprise.com

    Notification and call centre services

    BBR Services will assist you with the notification process, including arranging for notification and/or call centre service. BBR Services will walk you through notification details such as how to work with privacy counsel to develop notification letters and how to timely provide notification letters, relevant addresses and other required deliverables to the notification vendor.

    BBR Services will also walk you through developing a set of frequently asked questions (FAQs) for use by the call centre and how to anticipate and prepare for call escalations.

    Epiq Corporate Services, Inc.
    epiqsystems.com
    Experian
    experian.com
    Miratel Solutions Inc.
    miratelinc.com

    Breach resolution and mitigation services

    Beazley Breach Response includes a number of products that provide Resolution and Mitigation Services, including credit monitoring and identity monitoring solutions. All the solutions include Identity Restoration services.*

    The BBR Services team has handled over ten thousand data breaches and will advise you on which products or solutions may be applicable for a particular 
breach event.

    A product or solution may be offered where reasonably practicable and only to the extent available in a particular jurisdiction. Notified Individuals will have up to ninety (90) days from mailing of the notification to subscribe to an offered product or solution and they must qualify for enrollment, complete the enrollment process and agree to the applicable terms and conditions set by the provider. Enrollees of an offered product or solution will have access to the services provided under such product or solution for 12 months from the date of their enrollment.

    * Subscribers will automatically receive access to Identity Restoration services from the date of the notification letter through the full duration of the product term, even if consumers don’t enroll in the product. If they do enroll in an IdentityWorks product, identity restoration is extended through the full duration of the product term as well. Product enrollments must occur prior to the Enrollment End Date indicated on the order form.

    Credit monitoring products

    • Equifax CompleteTM Advantage Plan (for Canadian residents only)
    • Equifax Credit File ID AlertTM (for Canadian residents only)
    • Experian IdentityWorksSM (for US residents only)
      • Credit: Ensures they have access to credit monitoring (1 or 3 Bureaus), Identity Restoration services and identity theft insurance to help them regain their security.
      • Minor Plus: Monthly monitoring of Experian information for every enrolled child, internet surveillance, Identity Restoration services and identity theft insurance.

    Identity monitoring products

    • Experian’s Identity and Identity Minor: A solution for when credit monitoring isn’t needed. This cost effective product scours chat rooms, blogs, websites and other data sources to identify and alert members of the illegal trading and selling of personal identities. Includes Identity Restoration and identity theft insurance.

    Additional information on 
products and offerings

    Descriptions of each of the credit or identity monitoring products and solutions are provided by ConsumerInfo.com, Inc. and Equifax Canada Co. and are for informational purposes only and are not part of the Policy. The actual services available with each product or solution are governed by the terms and conditions of the applicable agreements that 
you must enter into prior to the product or solution being offered to Notified Individuals. Further information about the ConsumerInfo.com, Inc. and Equifax Canada products can be obtained at the telephone numbers indicated in the applicable description. You may also contact us through your insurance broker to receive additional information about the Services.

    Your responsibilities

    To ensure that the Services described above are provided promptly and properly, you must follow 
the requirements and procedures set forth in the Policy and in this Information Packet. We require your assistance and cooperation with us and with any third party vendors providing Services. Please respond to BBR Services or outside vendor requests and inquiries in a timely manner and enter into necessary contracts required by our vendors for 
the provision of services. You will be responsible 
for paying any costs resulting from your failure to timely provide responses, accurate information or 
approvals necessary for the provision of the Services. 
There is no coverage under the Policy for any of 
your internal salary or overhead expenses or for 
your assistance and cooperation in responding to 
a breach incident. In the event of a breach incident 
or suspected incident, do not contact any service providers directly. Instead, you must first provide notice to us at bbrcanada@beazley.com or at (844) 778-5950.

    Contacting any of the service providers listed in this Information Packet shall not constitute notice under the terms of the Policy.

    As used in this Information Packet, the terms “we” 
or “us” or have the same meaning as the term “Underwriters” in the Policy and “you” has the same meaning as the “Insured Organisation” in the Policy. Capitalised terms not defined in this Information Packet have the same meaning as set forth in 
the Policy.