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Where it is necessary to notify affected individuals of the incident, BBR Services will assist you with the notification process. We will help you to work with privacy counsel to draft notification letters or emails, and walk you through how to work with the notification vendor to provide them with relevant contact details and other required information.

Where you intend to notify affected individuals, BBR Services can help you to set up an external call-centre to deal with queries from the public. We will also walk you through developing a set of frequently asked questions (FAQs) for use by the call centre and how to anticipate and prepare for call escalations.

Where there is a risk to your organisation's reputation and/or the incident is likely to attract media attention, it is advisable to seek support from crisis communications agencies to ensure the message is consistent across all forms of media. BBR Services can assist you to contact these experts where necessary.