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    Bob Wice

    Bob Wice

    Focus Group Leader - US TMB

    Information exposures within the hospitality industry have many causes and are difficult to control. And even with the best systems, controls, personnel and procedures, no hospitality provider is immune to the risk of a cyber breach.

    Hospitality providers present extremely tempting targets for identity thieves. Publicly available wireless networks, physical point of sale devices within hotel restaurants and bars, and a multitude of employees with access to guest information, all increase the risk. Smaller, independent organizations may be challenged to allocate sufficient resources to network security in a world in which hacking and malware threats evolve very rapidly. For larger franchise operations the biggest risk may be interconnectivity: if franchisees and the franchisor share a single hospitality management system, one small mistake or vulnerability can lead to a breach that results in significant and lasting reputational damage.

    Commerce without credit and debit card payments has become virtually unimaginable. Whether at the point-of-sale, online, or through a call center, the hospitality industry processes a staggering amount of credit card transactions. A credit card data breach, which the card brands frequently detect before the organization even suspects any foul play, can result in fines, penalties, mandated computer forensic costs, legal fees, and worst of all, the inability to process payments.

    The publicity and customer dissatisfaction of recent cyber breaches have incentivized a wave of class action complaints against hospitality companies big and small. Enterprising plaintiffs’ lawyers relying on a variety of privacy laws have filed complaints seeking billions of dollars in damages. The specter of such annihilating damages, and the sizeable costs of litigation, often push organizations to settle even in the absence of any clear harm to the plaintiffs.

    State and federal regulators have made it clear that a significant breach of customer information will result in monetary penalties, onerous corrective action plans, and on-going audits. Whether from the Federal Trade Commission or state attorneys general, the regulatory landscape for retailers carries an immense amount of risk.

    Beazley, a leading insurer of technology and information security risks, has developed Beazley Breach Response (BBR), a solution to privacy breaches and information security exposures tailored to the needs of higher education.

    BBR is a complete privacy breach response management and information security insurance solution which includes a range of services designed to help you respond to an actual or suspected cyber breach incident effectively, efficiently, and in compliance with the law.

    Breach response

    • Legal services 
    • Computer forensic services 
    • Notification services for up to 5 million affected individuals 
    • Call center services 
    • Credit monitoring, identity monitoring or other personal fraud or loss prevention solutions 
    • Public relations and crisis management expenses 
    • All of the policy’s multiple limits will be available for breach response.

    First party

    • Business interruption loss from security breach or system failure 
    • Dependent business interruption loss from security breach or system failure 
    • Cyber extortion loss 
    • Data recovery loss
    • Data and network liability.

    Third party coverage

    • Third party information security and privacy coverage with up to $15M 
    • Full media liability 
    • Regulatory defense and penalties 
    • Payment card liability and costs.

    eCrime 

    • Fraudulent instruction 
    • Funds transfer 
    • Telephone fraud.

    Criminal reward coverage

    Quote image

    Not if, but when. Any hospitality provider handling customer data will, sooner or later, be confronted with the challenge of a cyber breach. It's not a matter of "if" but "when".

    Hospitality team

    Breach Response Services

    Luke Green

    Beazley Breach Response Services Manager

    Luke Green

    Philadelphia, PA, USA

    +1 215 446 8453

    Katherine Keefe

    Privacy Breach Response FGL

    Katherine Keefe

    Philadelphia, PA, USA

    +1 215 446 8421

    Frank Quinn

    Beazley Breach Response Risk Manager

    Frank Quinn

    New York, NY, USA

    +1 (212) 801 - 7135

    Alex Ricardo

    Business Development Manager

    Alex Ricardo

    New York, NY, USA

    +1 917 344 3311

    Caitlin Smith

    Beazley Breach Response Services Manager

    Caitlin Smith

    Philadelphia, PA, USA

    +1 215 446 8419

    Darius Wood

    Privacy Breach Response Services Manager

    Darius Wood

    Atlanta, GA, USA

    +1 770 351 1748

    Sue Yi

    Beazley Breach Response Services Manager

    Sue Yi

    Los Angeles, CA, USA

    +1 213 228 7707

    Claims

    Bolanle Akinrimisi

    Claims Manager

    Bolanle Akinrimisi

    Atlanta, GA, USA

    Marcello Antonucci

    Claims Team Leader - Cyber & Tech

    Marcello Antonucci

    New York, NY, USA

    Laura Cella

    Claims Manager

    Laura Cella

    Philadelphia, PA, USA

    +1 215 446 8412

    Beth Diamond

    Group Head of Claims

    Beth Diamond

    New York, NY, USA

    +1 212 801 7116

    Donna Hahn

    Claims Manager

    Donna Hahn

    New York, NY, USA

    +1 646 378 4022

    Kimberly Horn

    Claims Team Leader - Cyber & Tech

    Kimberly Horn

    New York, NY, USA

    +1 212 801 7161

    Jackie Jones

    Claims Manager

    Jackie Jones

    Philadelphia, PA, USA

    +1 215 446 8432

    Dakai Pouncey

    Claims Manager

    Dakai Pouncey

    New York, NY, USA

    +1 212 801 7123

    Dan Raymond

    Claims Manager

    Dan Raymond

    Chicago, IL, USA

    +1 312 476 6264

    Amanda Surovec

    Claims Manager

    Amanda Surovec

    Philadelphia, PA, USA

    +1 215 446 8433

    Underwriters

    Whitney Barrett

    Underwriter - Cyber & Technology

    Whitney Barrett

    +1 206 694 1211

    Kristin Camme

    Underwriter - TMB

    Kristin Camme

    New York, NY, USA

    +1 212 801 7163

    Lucy Cantlay

    Underwriter - TMB

    Lucy Cantlay

    London, UK

    +44 207 674 7816

    Alec Cramsie

    Focus Group Leader - LM US TMB

    Alec Cramsie

    London, UK

    +44 (0) 207 674 7589

    Kristen Dauphinais

    Head of US Middle Market Cyber & Technology

    Kristen Dauphinais

    Dallas, TX, USA

    Serene Davis

    Southwest / South Central Regional Manager - Cyber & Technology

    Serene Davis

    Los Angeles, CA, USA

    +1 213 228 7709

    Jessica Dixon (Murray)

    Underwriter - TMB

    Jessica Dixon (Murray)

    Chicago, IL, USA

    +1 312 476 6218

    Mike Donovan

    Group Head of Cyber & Executive Risks

    Mike Donovan

    San Francisco, CA, USA

    +1 415 263 4050

    Erica Ducharme

    Underwriter - TMB

    Erica Ducharme

    Farmington, CT, USA

    +1 860 677 3775

    Aidan Flynn

    Underwriter -US Cyber and Tech London

    Aidan Flynn

    London, UK

    +44 (0) 207 674 7812

    Tim Gallagher

    Underwriter

    Tim Gallagher

    New York, NY, USA

    +1 (212) 801 - 7188

    Matt Gullickson

    Underwriter - Cyber & Technology

    Matt Gullickson

    +1 312 476 6237

    Sunmi Hirata

    Assistant Underwriter

    Sunmi Hirata

    Atlanta, GA, USA

    +1 770 351 1724

    Sumira Iftikhar

    Underwriter - Cyber & Technology

    Sumira Iftikhar

    Atlanta, GA, USA

    +1 770 351 1731

    Anna Kagan

    Underwriter - TMB

    Anna Kagan

    Los Angeles, CA, USA

    +1 213 228 7711

    Bala Larson

    Midwest / Northwest Regional Manager - Cyber & Technology

    Bala Larson

    San Francisco, CA, USA

    +1 415 263 4053

    Sara Mastronardo

    Underwriter - Cyber & Technology

    Sara Mastronardo

    San Francisco, CA, USA

    Kevin McGowan

    Underwriter - Cyber & Tech

    Kevin McGowan

    Chicago, IL, USA

    +1 312-476-6212

    Myles Miller

    Underwriter - TMB

    Myles Miller

    Chicago, IL, USA

    +1 312 476 6268

    Justin Patrick

    Southeast Regional Manager - Cyber & Technology

    Justin Patrick

    Atlanta, GA, USA

    +1 770 351 1754

    Kaitlyn Pezik

    Underwriter - TMB

    Kaitlyn Pezik

    New York, NY, USA

    +1 212 801 7156

    Kyle Sawdey

    Northeast Assistant Regional Manager - Cyber & Technology

    Kyle Sawdey

    Philadelphia, PA, USA

    +1 215 446 8427

    Desiree Spain

    Underwriter - TMB

    Desiree Spain

    Atlanta, GA, USA

    +1 770 351 1676

    Elizabeth Springer

    Underwriter - TMB

    Elizabeth Springer

    Boston, MA, USA

    Janice Stevenson

    Underwriter - TMB

    Janice Stevenson

    New York, NY, USA

    Jimmy Trauthwein

    Jimmy Trauthwein

    Laura True

    Underwriter - TMB

    Laura True

    Farmington, CT, USA

    +1 860 677 3772

    Benjamin Walker

    Underwriter - Strategic Cyber Initiatives

    Benjamin Walker

    Dallas, TX, USA

    +1 972 419 8022

    Bob Wice

    Focus Group Leader - US TMB

    Bob Wice

    Farmington, CT, USA

    +1 860 677 3779

    Laura Wiggs

    Underwriter - Private Enterprise

    Laura Wiggs

    Farmington, CT, USA

    +1 860 674 3988

    Shannon Willison

    Underwriter - TMB

    Shannon Willison

    Denver, CO, USA

    +1 303 927 1547

    Hospitality forms

    Application forms

    BBR full form application
    BBR short form application
    BBR PE short form application
    BBR renewal application form

    Brochures

    myBeazley US brochure
    BBR Brochure
    BBR Small Business Brochure
    Preventing email compromise
    Beazley’s 360º approach to ransomware protection
    BBR Pre-breach services
    BBR Post Breach Services
    BBR Risk Management
    BBR Timeline
    BBR Data Breach
    BBR Services
    BBR first party computer claims
    BBR Coverage
    BBR After the Breach
    BBR Ransomware
    Cyber & Breach Response broker portal factsheet
    BBR Hospitality

    Risk insights

    Breach Insight October 2019
    Breach Insight August 2019
    Breach Insight May 2019
    Breach Insight February 2019
    Breach Insight October 2018
    Breach Insight July 2018
    Breach Insight April 2018
    Incident response plan – Why you need one and how to create it
    Breach Insight March 2016
    Breach Insight July 2016
    Breach Insight October 2016
    Breach Insight October 2016 - Class action settlements
    Hardening O365 best practices
    Ransomware: Best Practices for Prevention and Response
    Breach Insight January 2017
    Breach Insight July 2017
    Breach Insight April 2017

    Whitepapers

    Beazley 2018 Breach Briefing
    Beazley 2017 Breach Briefing